1. Return Policy Overview

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

2. Return Eligibility

2.1 Eligible Items

To be eligible for a return, your item must be:

• Returned within 30 days of delivery
• Unused and in the same condition you received it
• In the original packaging
• Accompanied by the original receipt or proof of purchase

2.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used hair care products (for hygiene reasons)
• Gift cards
• Downloadable products
• Personal care items
• Sale items marked as final sale

3. Return Process

4. Refunds

4.1 Refund Process

Once we receive your return:

• We'll inspect the item within 2 business days
• You'll receive email notification of refund status
• Approved refunds are processed within 3-5 business days
• Refund will be issued to original payment method

4.2 Refund Methods

5. Return Shipping

• Free returns on eligible items within the US
• Customer responsible for return shipping on non-eligible items
• Print return label from your account or email
• Insurance recommended for valuable items

6. Damaged or Defective Items

For items received damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of damaged items/packaging
• Free return shipping provided
• Expedited replacement available

7. Exchanges

For exchanges:

• Follow regular return process
• Place new order for desired item
• Note exchange request in return form
• Expedited processing available for exchanges