1. Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Options

3. Shipping Locations

3.1 Domestic Shipping

We currently ship to all 50 US states, including PO boxes and military addresses (APO, FPO, and DPO).

3.2 International Shipping

At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account on our website
• Contacting our customer service team

5. Shipping Restrictions

Some restrictions apply:

• Certain hazardous materials cannot be shipped via air
• Some items may require signature upon delivery
• We cannot ship to P.O. boxes for orders containing certain items

6. Delivery Issues

In case of delivery issues:

• Wrong address: Customer is responsible for providing correct shipping information
• Failed delivery attempts: Carrier will leave a notice with instructions
• Lost packages: Contact us within 7 days of expected delivery date

7. Damaged or Missing Items

If your package arrives damaged or items are missing:

1. Take photos of the damaged package/items
2. Contact our customer service within 48 hours
3. Keep all original packaging for potential carrier inspection